Visiting hours at Springlawn House have been increased for the Christmas period. The news was announced by manager, Clara Robinson, who said extra staff cover has made this possible.
“From now until Sunday 3rd January, visiting hours go up to four 30-minute slots per day,” says Clara. These slots are: 11am to 11.30am, 2pm to 2.30pm, 3pm to 3.30pm and 4pm to 4.30pm.
Clara adds that all visits still need to be booked in advance by emailing them on firstname.lastname@example.org or phoning 028 8224 4550.
Extended Visiting Hours
“We’re delighted to be able to extend visiting times so families can see more of their loved ones over Christmas. We are very grateful to our part-time and seasonal staff who have made this possible.”
“Management and staff at Springlawn House want to thank the families and the community for their ongoing support and understanding. We have been overwhelmed with all your kindness and encouragement to get us through this difficult time.”
Visiting Hours and Guidelines
Clara reminds everyone that Government guidelines restrict visitor numbers to one person per resident. “This is to minimise the risk of other households mixing when attending visits. Visits must be booked in advance to allow deep cleaning of the area used following each visit. Also, there will be no window visits with downstairs residents.
“It is important to remember that all of our residents remain in the high-risk category from COVID 19. This is due to age, and medical conditions, which is why visits are phased and strictly managed.” You can read the full Visitor Policy and Guide here.
Putting Residents First
“We understand the frustration and emotions over not being able to see your loved ones. However, be assured that we continue to strive to uphold our standards of care and keep them safe. This has been our number one priority from the beginning.”
Clara emphasises that despite how hard this has been, it has worked. “Thankfully, no residents have been struck by the Covid infection here at Springlawn House since the pandemic began.”
Our Thanks to All the Families
“It has been a very difficult and challenging year. We have faced the threat of infection and the limitations of lockdowns and social distancing. However, as a team, we have embraced the changes we had to make and moved forward together.”
“We thank you for embracing those changes with us, and for supporting us and your loved ones. We thank you for every card and gift, for every email and phonecall, for every photo and Facebook Like.”
“None of us knew in advance that we would have to adapt to pandemic restrictions with virtual visits and social media. But together with you, we’ve all done more than our best and succeeded in protecting your loved ones from Covid.”
“So, thank you from the bottom of our hearts. We wish you all a very Happy Christmas and much better 2021!”